Welcome to our Terms & Conditions for Flower Delivery Colliers Wood. By using our online flower delivery services in Colliers Wood and the neighbouring areas, you agree to comply with and be bound by the following terms. Please read them carefully before placing your order. These terms are designed to ensure a transparent and satisfying experience for all our customers in Colliers Wood and surrounding communities.
Throughout these Terms & Conditions, references to "we", "us", and "our" mean the operator of this online flower delivery service in Colliers Wood. References to "you" and "your" refer to the customer placing an order via our website or authorized platforms. These Terms & Conditions set forth the agreement between you and us regarding your purchase of floral products and services for delivery in Colliers Wood and neighbouring areas.
2.1 Placing Your Order
Orders for online flower delivery in Colliers Wood can be placed through our website by following the intuitive e-commerce process. After choosing your desired arrangements, add them to your basket and proceed to checkout. The site will guide you to provide required details, including recipient information, delivery address in Colliers Wood or surrounding areas, and delivery date.
2.2 Confirmation
After completing the checkout, you will receive an automated confirmation acknowledging receipt of your order. This email serves as a record that your order is being processed but does not signify acceptance or formation of a binding contract. The contract is completed once payment is authorized and the order is prepared or dispatched for delivery.
2.3 Changes to Orders
If you require changes to your order (such as address corrections, delivery date, alterations to product selection), please contact us as soon as possible. While we strive to accommodate order modifications, changes may not always be possible, especially after the order has entered the preparation or dispatch stage.
3.1 Availability
All flower arrangements and products are subject to availability. In the rare event that a specific item or flower variety becomes unavailable for Flower Delivery Colliers Wood, we reserve the right to substitute with an item of equal or greater value and similar style. Substitutions will maintain the general theme and appearance of your chosen product. Where viable, we will communicate any significant substitutions before dispatching your order.
3.2 Quality Assurance
We are committed to providing the highest quality flowers for Colliers Wood deliveries. As flowers are perishable and seasonal, natural differences in colours and varieties may occur. Images on our website are for illustrative purposes and may not always exactly match the delivered arrangement.
4.1 Service Area
We offer flower delivery services throughout Colliers Wood and its surrounding neighbourhoods. Please ensure the address you provide is within our service area at the time of order. Orders placed for locations outside our designated area may be subject to cancellation and refund.
4.2 Delivery Times
While we endeavour to deliver on your selected delivery date, specific delivery times are not guaranteed unless explicitly confirmed in your order details. Orders are generally delivered during business hours. During peak periods (such as Mother's Day, Valentine's, or Christmas), slight delays may occur due to increased demand.
4.3 Recipient Unavailability
If the recipient is unavailable at the time of delivery, our delivery personnel will attempt to leave the order in a secure location (at the property, with an authorised person, or a neighbour) and leave a notification for the recipient. If these options are unavailable, we will contact the recipient (where contact details are provided) to arrange re-delivery. Re-delivery may incur an additional charge.
4.4 Delivery Confirmation
Upon successful delivery, you may receive a notification confirming completion. However, for residential deliveries in Colliers Wood, we cannot always guarantee confirmation in real time, especially if the order is left in a secure or safe place at your direction.
5.1 Accepted Payment Methods
We accept payment by major credit and debit cards, as well as any other electronic payment methods listed at checkout. Payments are processed securely in British Pounds Sterling (GBP). Orders must be paid in full at the time of placement; delivery cannot be arranged until payment is received and authorised.
5.2 Pricing
All prices listed for flower arrangements and delivery services for Colliers Wood are inclusive of applicable VAT, unless otherwise stated. Delivery charges, where applicable, are displayed at checkout. We strive for accuracy in our pricing but reserve the right to correct errors or update pricing as necessary. In the event of a pricing error on your order, you will be notified and given the option to proceed at the correct price or cancel for a full refund.
6.1 Cancellation Policy
You may cancel your order for Flower Delivery Colliers Wood by contacting us as soon as possible. As flowers are perishable, cancellations must be received before the order enters the preparation process—usually within a few hours of placing your order. If the order has already been prepared or dispatched, cancellation is not possible and no refund will be issued.
6.2 Refund Eligibility
Should you receive an item that is damaged or significantly not as described, please contact us within 24 hours of delivery, providing photographic evidence where possible. We will assess your claim and, where appropriate, arrange for a replacement or a refund. Refunds are not offered for orders where delivery could not be completed due to incorrect instructions or addresses provided by you, or where the recipient was unavailable and alternative delivery instructions could not be fulfilled.
6.3 Returns
Due to the perishable nature of flowers, we are unable to accept returns except in cases where the product delivered is faulty. Please retain the product in its original packaging and notify us promptly for advice on how to proceed.
It is your responsibility to ensure that all order details, including the recipient’s name, address, and delivery date, are correct. Please double-check these details before completing your order for online flower delivery Colliers Wood. Failure to provide accurate details may result in delayed or failed deliveries, for which we cannot be held liable.
8.1 Limitation of Liability
Our liability for direct losses arising from our negligence, breach of contract, or other causes will not exceed the total amount paid by you for the specific order in question. We are not liable for any indirect, consequential, or incidental damages resulting from the use or inability to use our flower delivery services in Colliers Wood, nor for any loss incurred by you or the recipient due to circumstances beyond our reasonable control (including, but not limited to, extreme weather, unforeseen delays, or third-party actions).
8.2 Perishable Nature
As flowers are a perishable natural product, lifespan may be affected by environmental conditions. Proper care is required to ensure longevity. Instructions, where provided, should be followed carefully; we accept no liability for diminished product quality due to improper care following delivery.
The content, design, and imagery on our website are the intellectual property of our business. You may not copy, distribute, reproduce, or exploit any content or images from our site for commercial purposes without prior written consent.
We respect your privacy and collect, use, and store your data in accordance with applicable UK data protection laws. Personal information provided during the order process will only be used for processing your order, facilitating delivery, and addressing customer service queries in relation to Flower Delivery Colliers Wood.
We reserve the right to amend these Terms & Conditions at any time. Any updates will be posted on our website and will apply to all orders placed and delivered after the revised terms take effect. It is your responsibility to review our terms periodically for updates.
These Terms & Conditions, and any contract formed under them, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or relating to our flower delivery services in Colliers Wood shall be subject to the exclusive jurisdiction of the English courts.
These Terms & Conditions apply to all customers placing orders for delivery within Colliers Wood and its surrounding areas. If you are unsure whether your intended delivery address falls within our service area, please contact us prior to placing your order.
If you have any questions regarding these Terms & Conditions, or require assistance with your order, please use the contact form on our website. We are committed to delivering a high standard of service for flower delivery in Colliers Wood, and will do our utmost to resolve any concerns promptly and fairly.
Thank you for choosing us for your online flower delivery in Colliers Wood and the surrounding area. Your satisfaction is important to us, and we look forward to delivering your next beautiful arrangement!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colliers Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colliers Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
