At Flower Delivery Colliers Wood, we are dedicated to providing households and businesses in the local area with beautiful, fresh flowers every time. As a trusted local florist, our reputation is built on delivering top-quality blooms and exceptional customer service. If your expectations are not met, please read below for our comprehensive Returns, Refunds, and Complaints policy. Your satisfaction is at the heart of what we do.
We take every precaution to ensure your flowers arrive in perfect condition. If your flowers are damaged on arrival, we’re here to help. Please inspect your order as soon as it’s delivered. If you notice any visible damage, such as wilted flowers, broken stems, or packaging issues, let us know as soon as possible. To assist your claim, it is helpful if you can provide detailed information or photos of the issue when you contact us, ensuring a swift resolution.
Our fresh flowers guarantee means that every bouquet delivered in Colliers Wood is expected to remain vibrant and fresh for a minimum of 5 days from delivery, provided care instructions are followed. If your flowers wilt or lose their beauty before this time, and are cared for as recommended, please contact us to discuss your concerns. We’re committed to upholding our freshness promise for every local delivery.
Your peace of mind is important to us. If you experience any problems with your flower delivery, such as receiving an incorrect bouquet, damaged flowers, or any quality concerns within the freshness window, you have options. Depending on the nature of the issue, we will offer:
All refund or replacement requests are considered on a case-by-case basis to ensure fair and prompt resolution. We aim to make the process as straightforward as possible for all our Colliers Wood customers.
Your feedback is invaluable for us to maintain and improve our standards. If you are unhappy with any aspect of your service, we encourage you to reach out with your concerns within 48 hours of receiving your order. Please provide your order details and a clear description of the issue. Our dedicated team will review your complaint thoroughly and respond with a proposed course of action as quickly as possible. Resolving issues to your satisfaction is always our priority.
Flower Delivery Colliers Wood is proud to serve the community as a reputable and reliable florist for both households and businesses. Your trust is important to us, and we’re devoted to upholding our reputation through honest, clear policies and consistent high-quality fresh flowers. Should you ever need assistance or reassurance regarding any aspect of your order, we are here to help every step of the way.
Thank you for choosing us as your local flower delivery specialist. We look forward to bringing a fresh burst of colour and joy to your door every time you order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
